Reference

What You Agree To When You Use pelangi123

These terms set out the rules that apply to your account on pelangi123 — how we handle your wallet, what actions are permitted, and what happens if something goes wrong.

Applies to all accountsCovers DANA, OVO, GoPay wallet useIndonesia-region access onlyAccount security obligationsSubject to local law
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pelangi123 What You Agree To When You Use pelangi123
TERMS CONTACT

How to Reach Us About These Terms

Team online

Live Chat

If you have a question about a specific clause or need clarification on how these terms apply to your account, our live chat team is available around the clock. Start a session directly from the lobby after logging in — no need to send an email first.

Email Support

For formal requests — including asking us to correct your account data, close your account, or dispute a transaction linked to your DANA, OVO, or GoPay wallet — email us at the address shown in your account settings. We respond within the timeframe stated in our data handling policy.

Account Help Centre

Our account help section covers the most common terms-related questions: what counts as a breach, how wallet verification works, and how to raise a dispute. Players in Bekasi and elsewhere in Indonesia can access it from any mobile browser without logging in.

HOW WE HANDLE THIS

Our Commitments Under These Terms

These six points cover the areas that matter most to your account — from how we store your details to how you can request changes. We keep these practices consistent across all accounts, regardless of which wallet you use.

Account Data Handling We collect only the information needed to run your account — your registration details, transaction history, and login records. We do not sell this data to third parties. Your DANA, OVO, or GoPay wallet credentials are never stored on our servers; payments are processed through each provider's own secure channel.
Cookie Use We use cookies to keep your session active and to remember your lobby preferences — such as your last game category or language setting. You can manage cookie permissions through your browser settings. Disabling cookies may affect how the lobby loads on your device.
Account Security Your account is protected by a password you set and an OTP sent to your registered number on each login. Do not share your OTP with anyone, including anyone claiming to be from our support team. We will never ask for your full password or OTP in a chat session.
Data Retention We keep your account records for as long as your account is active and for a period afterward as required under applicable law. Transaction logs — including deposits via GoPay or OVO — are retained to support dispute resolution. You may request a summary of your stored data at any time.
Who to Contact for Changes To update your registered details — name, phone number, or linked wallet — submit a request through live chat or email support with a valid ID. Changes to wallet links (for example, switching from OVO to DANA) require identity verification before the new wallet is activated on your account.
How to Request Data Corrections If you believe any detail we hold about your account is inaccurate, contact us through the email channel listed in your account settings. State clearly which record you believe is wrong and what the correct information should be. We will review and respond within the timeframe set out in our data policy.

Your Questions About These Terms, Answered

These are the questions we hear most often about how our terms work — covering your rights, your wallet, and what to do if something is unclear. Each answer is specific to how pelangi123 operates, not generic legal text.

These terms apply from the moment you create your account and continue for as long as the account remains open. If you deposit via DANA, OVO, or GoPay and use any part of the lobby, you are operating under these terms. Closing your account does not erase obligations that arose before closure.

No. We will notify you through your registered account before any material change takes effect. Minor clarifications may be updated without notice, but any change affecting your wallet rules, account access, or payout conditions will be communicated in advance. Continued use after the notice period means you accept the change.

Yes. Any wallet linked to your account — DANA, OVO, or GoPay — is subject to the same account terms as your login. This includes how funds are deposited, how withdrawals are processed, and what happens if a transaction is disputed. Wallet credentials themselves are handled by each provider, not stored by us.

We may suspend or permanently close an account that breaches these terms. Common breaches include providing false registration details, misusing the wallet top-up process, or sharing your account with another person. If your account is closed for a breach, any balance held at the time is subject to the review process described in the closure policy.

Send a closure request via live chat or the email address in your account settings. We will confirm your identity, process any eligible balance to your linked wallet — DANA, OVO, or GoPay — and close the account within the timeframe stated in our closure policy. Outstanding disputes must be resolved before closure is finalised.

Yes. Contact us through the email support channel with your registered account details and a valid ID. We will compile a summary of the personal data we hold — including transaction logs and login records — and send it to your registered email. We aim to respond within the period set out in our data policy.

Access to pelangi123 depends on local law and is available only where your region permits it. If you access from a location where our service is restricted, these terms do not authorise that use. We cannot confirm eligibility for every region — it is your responsibility to check whether access is lawful where you are.

Start a live chat session or email support with your account ID, the date and amount of the transaction, and the wallet used — whether DANA, OVO, or GoPay. Include the reference number if your wallet app shows one. We will check the transaction log and respond with our findings within the timeframe stated in our dispute policy.

If a notified change is not acceptable to you, you can close your account before the change takes effect. We will process any eligible balance to your linked wallet. Continuing to use the account after the change is in effect means you have accepted the updated terms — so act before the deadline if you do not agree.

These terms are set and enforced by the pelangi123 platform. The applicable law depends on your location and the region in which the service is permitted to operate. We do not make specific legal authority claims here — availability and enforcement depend on local law and eligible regions where the service operates.

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