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What You Need to Know About Our Legal Terms

pelangi123 operates within the boundaries of applicable law, and these legal terms set out exactly what that means for your account, your data, and your access. Availability depends on local law and is open only where permitted in eligible regions of Indonesia.

Jurisdiction-Dependent AccessAccount Data RightsDANA, OVO, GoPay Wallet TermsCookie & Privacy PolicyContact for Legal Requests
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pelangi123 What You Need to Know About Our Legal Terms
KONTAK BANTUAN LEGAL

How to Reach Us for Legal and Policy Matters

Legal and policy questions are handled through dedicated channels so your request reaches the right team. Whether you need to query your data, report a terms concern, or ask about account eligibility in your region, the paths below connect you directly. We aim to acknowledge every legal contact request promptly and work through each one thoroughly.

Live Chat Support Open the live chat widget from any page on pelangi123. For legal and account policy questions, select the account or legal topic so your message routes to the right team rather than general support.
Email Legal Contact Send detailed legal requests — including data access, correction, or removal requests tied to your account — by email. Include your registered account ID and the specific policy point you are raising so we can respond accurately.
Account Help Centre Log in and navigate to account settings to find the policy and legal request form. This path is fastest for account-specific queries such as wallet verification disputes involving your DANA, OVO, or GoPay transaction history.
KEAMANAN & TRANSPARANSI

How pelangi123 Handles Your Data and Account Security

Your account security and personal data are managed through a set of concrete practices, not a list of promises. From the moment you create an account to every DANA, OVO, or GoPay transaction you make, we apply consistent data handling and access controls — and we are transparent about how those work and who can request changes.

Encrypted Account Data Account credentials and payment details — including wallet IDs linked to DANA, OVO, or GoPay — are stored with encryption at rest. We do not log your full wallet credentials or pass them to third parties beyond what your chosen payment provider requires to process a transaction.
Cookie Policy and Consent We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences in your browser settings. Disabling analytics cookies does not affect your ability to play, deposit, or withdraw.
Data Retention Schedule Transaction records tied to your account are retained as long as required by applicable law in the jurisdictions where we operate. Account activity logs are kept for a defined period after your last login; you can request a summary of what we hold at any time through the legal contact channel.
Who Can Request Data Changes Only the verified account holder can submit a data access, correction, or deletion request. We confirm identity before acting on any such request. If your account is under review or suspended, the request is still accepted but processed after the account review concludes.
How to Request Account Closure Submit a closure request through account settings or via email with your account ID. Any pending balance must be withdrawn to your verified DANA, OVO, or GoPay wallet before closure is finalised. We confirm closure in writing to your registered contact.
Third-Party Legal Requests Formal legal requests from authorities — such as data disclosure orders — are assessed by our legal team against applicable law before any disclosure is made. We do not voluntarily share account data with third parties outside of payment processing for DANA, OVO, and GoPay transactions.

Your Legal and Policy Questions Answered

The questions below cover the most common legal and policy topics raised by people with active accounts. If your question is not here, use the live chat or email channel listed in the support section — our team handles legal queries separately from general account help so you get an accurate answer faster.

Access depends on local law and is available only where local law in your region permits it. We do not make a blanket eligibility claim for all of Indonesia. It is your responsibility to confirm that your local laws allow you to access and use the platform before creating an account.

We collect the information you provide during account creation — typically name, contact detail, and the e-wallet identifier you use for DANA, OVO, or GoPay. We also log transactional data (deposits, withdrawals, game sessions) as required by our data retention obligations under applicable law.

Transaction records are kept for as long as required by applicable law after your last activity. Account profile data is retained for a defined period post-closure. You can request a summary of what is held and for how long through our legal contact email with your account ID included.

Yes. Submit a deletion request by email or through account settings with your registered account ID. We verify your identity first. Some records — particularly transaction logs tied to DANA, OVO, or GoPay payments — may need to be kept for a legally required retention period even after a deletion request.

Using a payment wallet that does not belong to you violates our account terms. If we detect a mismatch between your registered identity and the wallet owner, we may suspend the account pending verification. All deposits and withdrawals must go through a wallet that is registered in your own name.

Log in and go to account settings, then select the transaction in question and raise a dispute. For DANA, OVO, or GoPay transactions, include the payment reference number. Our team reviews transaction records and responds with a resolution or request for further information through your registered contact.

Session cookies are required for login to function. Analytics cookies are optional — you can disable them in your browser settings without affecting your ability to access the lobby, make deposits, or process withdrawals via your connected e-wallet. Cookie preferences can be updated at any time.

Formal legal requests — such as court orders or regulatory data requests — are reviewed by our legal team against applicable law before any response is given. We do not share account holder data voluntarily. Any disclosure that does occur is limited to what is legally required by the specific order or request.

If your account is suspended, you will receive a notification to your registered contact detail explaining the reason. You have the right to submit a written response and request a review. Any verified balance in your account at the time of suspension remains accessible once the review is resolved in your favour.

Submit a closure request through account settings or by email. Before we finalise closure, any remaining balance must be withdrawn to your verified DANA, OVO, or GoPay wallet — we do not close accounts with outstanding balances. Written confirmation of closure is sent to your registered contact once complete.

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